Terms of service

Metro General Services, LLC specializes in exterior maintenance services for single family residential dwellings. We are a membership based concierge contracting service. Membership is purchased through 10 hour time bundles.We are licensed in the State of Virginia as a class “C” contractor, DPOR #2705183173, and and subject to that class limitations.

Non-Members

Non-members are allowed one service call per year up to $1300 (time and materials) with a $500 minimum labor charge per service call – man hour rate: $225 per man hour. If your service call exceeds $1300 or after this one service call, you must purchase 10 hour time bundles for services under our Handyman On-Call Home Maintenance Plan for any additional service calls for the year.

Time, material costs, dumping fees for debris disposal, or other expenses we incur, other than the first two hours of labor and a 15 minute travel time to your location, are subject to additional charges can be paid through the final invoice.

Scheduled Service Plans

Scheduled Service is performed using an annual bundle of 10 man hours. You may purchase additional 10 hour bundles as needed through out the year for your projects. Time bundles are commonly used for the basic service demands of your home; you can automate a number of maintenance services such as gutter cleaning, house washing, carpentry and painting, Christmas light installation, exterior light maintenance, etc.

You may use this plan for any service that we normally perform and the labor, up to the manhour limit of your plan, is covered. Material costs for things like caulk, paints, lumber, nails, screws, cleaning chemicals, etc. are billed separately from your service agreement payments.

Unused time will rollover into the next year, upon renewal of your service agreement.

We use invoices to track your payments, the time that is used, and your material charges. All invoices are subject to the terms of service posted at our website – www.mgsva.com

Payment of Plan Costs:

Time bundles are purchased every January 1 at a discounted rate to maintain your service plan. The minimum number is 1 ten man hour bundle up to 3 ten man hour bundles at a rate of $650 per bundle, after which the price increases to $750 per bundle. This discounted rate, equivalent to $65 per man hour, is ONLY available in January of each year.

All time time bundles expire at the end of each calendar year and unused man hours are converted to rollover time. You must purchase at least 1 ten man hour time bundle in January of each year in order to be credited for any rollover time from the previous year.

Service Call and Time Used: Each time we schedule a service call you will receive an invoice in advance that ALWAYS has a $0.00 value. This is the tracking invoice that we use to track the time you use and a description of what services we will be performing at that visit. This invoice will be adjusted, as needed, to reflect accurate time usage and services performed once the service call is complete. The date on the invoice is the date we are scheduled to appear; if multiple dates are needed for a service, we will note that in an addendum line on the invoice.

Time charges will be billed in 15 minute increments for each team member present, with time beginning when we arrive on site and ending when our vehicle pulls away. We use the daily timeline in Google Maps to track time on site. For reasons of safety, you may not request fewer team members for any services involving use of ladders, power equipment, any chemicals, or any service deemed hazardous. In cases where time is a factor, we may increase the team size in order to complete larger services. The team size we will be using will be noted on the invoice whenever it is more or less than a two man team.

You are permitted a total of 4 service calls per 10 hour bundle your purchase with travel time of up to 15 minutes per service call included. After your maximum service call limit is reach or if travel time to you exceeds 15 minutes on your allowed 4 service calls, all additional travel time is billed against your time bundle.

Material Costs: If we supply materials for your service call, these materials will be charged to you via a separate invoice that ALWAYS has a value above $0.00. You will only receive this invoice if we supply materials for your service call; you have a choice to provide any construction materials yourself. An estimated material cost will be billed and charged in advance. If we require additional materials beyond the estimated material cost invoice, a separate invoice will be issued and will be subject to normal invoicing terms.

Material invoicing will also be used for dumping fees or other service based fees we incur providing service to you. All materials and fees are subject to our standard 40% mark-up.

Unless you designate otherwise, we perform the following services, in descending order and up to the manhour limit of your plan, automatically during the year, using materials appropriate to complete the service, which will be billed separately:

Gutter cleaning (February/March, May/June, September/October, November/December) Chemicals used for this service are billed separately

Pressure washing (March/April, September/October) If you have delicate plants that may be injured by cleaning we will schedule you for March/April or September/October. If plants are not a consideration, we will schedule for June/July, after the spring pollen has fallen, upon request as our schedule allows. Pressure washing includes house, patios, decks, concrete walkways.

Carpentry and Painting (January, April/May, August-October) This includes spot repairs and spot painting, as needed to arrest or prevent water damage.

Christmas Lights (November, December, January) You must opt-in for this service, when you sign up. We will install Christmas lights for your home, using lights either provided by you or lights we lease to you. Lights are removed and re-packed in January, usually after Epiphany (January 6). We can also schedule other months for light displays such as St Patrick’s Day (February/March), Independence Day (June/July), and Halloween.

All other services, such as but not limited to, minor electrical, minor plumbing, crawlspace services, may be performed on an automatic schedule at your request, subject to the manhour limits of your time bundle. You may also change the scheduling of your scheduled services within the limits of our scheduling.

Other than overflow scheduling for pressure washing requests or Independence Day lights (June/July), no other scheduled services will be performed in July.

Requests to change scheduled services, make on-demand service call requests, or other questions may be e-mailed or faxed to us or you can text us at the business phone number.

Lights Pack Plan

The Lights Pack plan is a special annual bundle that includes storage fee for off-site storage of your holiday lights we install for you. We will provide liquid tight storage boxes and desiccants to protect your lights. We will replace any lights your purchased from us which are determined to have failed in storage or if the fail while on-display at no additional charge. Labor for light repairs that are on display DO NOT count against your time bundle.

As of January 2025, the annual fee for this service is $120.

Renewing, Cancelling or Changing Service

Your service will automatically renew for the same time bundle every January 1, unless we determine that your scheduled service usage requires additional time bundles, in which case your plan will be automatically adjusted to fit your scheduled service needs.

Unused time in a plan will rollover into the next year, if your plan is renewed. You may cancel your plan at any time, but any unused time accrued will be converted to a credit memo for use against future on-demand service, no refunds will be issued.

You may increase your time time bundle purchase in January, if you anticipate special projects or extensive maintenance needs during the new year.

Warranty On Work

Unless otherwise expressed in writing on your work order, invoice, or finalized receipt, all work performed is guaranteed for 30 days from the date of completion of said work. Any deficiencies in workmanship reported within the 30 day period will be subject to one (1) follow-up remediation visit at no additional labor charge.

New construction work for decks and fencing carry a warranty of one (1) year from date of completion, once payment in full has been received.

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